Refunds

We offer a 7 day refund policy if the product/s you have received is/are not as shown or described on the website. Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods via email or phone using the contact details below.

It is your responsibility to ensure all spelling and order details are correct. Please check your order carefully as we write exactly as you have provided. Calligraphy positioning and colour will be at our Artists’s discretion unless otherwise advised or your request does not meet our ordering guidelines, eg. to many characters. Please note there are NO refunds or replacements should you make a mistake. Colour may vary slightly to one shown on website.

If you change your mind prior to your order being shipped a refund may be given if personalisation has not been completed. Please contact us to check the status of your order. Cancellations will only be accepted by email or phone.

All personalisation is hand done in glitter calligraphy. We do not use embroidery, laser cut, engraving or etching.

We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken or damaged please take a photo and email it to mistletoecottage@. with your order number and we will 

Email:
Phone: 0405840377

Substitute Products

Occasionally the demand for our popular products exceeds our expectations and stock can deplete from the time we receive your order.  In this case, we will contact you as soon as possible to offer you a substitute product or offer you a refund.  We will attempt to contact you via your mobile phone or the email address you provide. 

If we are unable to contact you within three working days (72 hours) we may despatch the remainder of your order, to ensure its prompt delivery and refund you for the out of stock item(s).  If your complete order is out of stock, we will continue trying to contact you.

We value your custom and we will always try our very best to find a satisfactory solution in these circumstances.